Davao Light and Power Co., Inc. (Davao Light) will conduct a cloud migration from 9:00 p.m. of September 23, Thursday to September 27, Monday to further enhance its system and serve customers better. This system improvement of migrating data to the cloud, will affect some of Davao Light’s customer services including the MobileAP application.
All accredited Customer Service Centers will continue to accept bills payment, receive meter applications and provide reconnection services. However, these will require customers’ latest billing statement as account reference for each transaction. Moreover, there might be delays in processing transactions at these service centers as procedures and operations will be done manually.
Davao Light’s Customer Contact Service at 229-3572, 655-3572 (Panabo), 0917-864-2793 or 0920-970-1357 will still be available 24/7 to receive concerns, reports and inquiries on outages but will have limitations on inquiries requiring system access like billing details and status of applications.
Other over-the-counter and online payment facilities will also continue to receive payments. Customers may check the full list of payment options at www.davaolight.com.
Davao Light however, clarifies that this system improvement will not affect its power distribution service.
Davao Light also apologizes for any inconvenience this cloud migration may cause its customers.