PDRF gets latest technological support from SAP Customer Experience Solutions and SGV & Co. for COVID-19 logistical operations and response

MANILA, PHILIPPINES – The Philippine Disaster Resilience Foundation (PDRF), one of the country’s major private sector vehicles and coordinators for disaster response improvement, has received technological support on COVID-19 logistics and response. SGV & Co., the Philippine member firm of EY Global,  developed the specific application in collaboration with SAP, which was donated to PDRF as support.


The SAP Customer Experience solutions, which include SAP Sales & Service Cloud (aka C4C) aim to provide optimum logistical support and responses to organizations  assisting the PDRF in supplying personal protective equipment (PPE) and medicines to partner hospitals and other health-related organizations.

The application will also be instrumental in channelling donations from private institutions and individuals to continue providing these much-needed supplies to hospitals via an integrated platform.

PDRF Chief Resilience Officer Bill Luz expressed appreciation for the technological assistance given by SAP and SGV & Co. “Our COVID response has required us to send a wide of variety of items such as PPEs, ventilators, as well as providing meals to a large number of healthcare institutions all over the country. This technology enables us to manage our supply and deploy the resources in a timely manner to different organizations.”

Meanwhile, SGV & Co. Chairman and Managing Partner Wilson Tan asserts the firm’s commitment to the development and implementation of the much-needed application.

COVID-19 cases continue to rise in the Philippines which drive the continuing need for hospital supplies, medicine and PPE. Due to this, the PDRF continues to manage donations to address this need via its website.

SAP Philippines Managing Director, Edler Panlilio expressed the importance of technology’s role in assisting in the country’s COVID-19 relief efforts. “SAP Customer Experience solutions go beyond the back-end to support NGOs such as the PDRF with intelligent technologies that can drive efficiency in facilitating the donations and providing access to necessary supplies,” Panlilio said. “This is an example of how we remain true to our purpose of helping Filipino enterprises including NGOs to run better and, thus, improve the lives of Filipinos.”

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